FAQ

Q1: How to reset my device?

A1:Once speaker system crashed suddenly,the speaker can be restarted by pushing the reset button inside the aux slot.


Q2: How do we place an order?                   

A2: Please kindly send us an email specifying the item, quantity, color or other specification to place an order.


Q3: How do we make the payment?                                    

A3: Paypal, Western Union, T/T(Bank transfer) is workable.

 

Q4: Do you have any MOQ limit?

A4: Generally our MOQ is 1000pcs. Sample order is availabe before mass production.

 

Q5:  What is the lead time?

A5: Sample is 3-7 days, mass production time is 10-25 days for order less than 1000 pcs.

 

Q6: Is OEM/ODM available?                                 

A6: Yes, it's available. The OEM MOQ is 3000pcs. For details, please kindly contact your sales representative.


Q7: Are you a factory or trading company?                                              

A7: We are factory with 12 years experience in producing bluetooth speakers.


Q8: How do you ship the goods and how long does it take arrive?

A8: If small order, we usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. If sea shipment, it depends on the vessel schedule.


Q9: Where is your factory located? How can I visit there?                    

A9: Our factory is located in Shenzhen City,China.You can fly to Shenzhen airport directly,and  we will pick you up. Welcome to visit our factory.